Refund policy
Last updated: 8/82026
We want you to be happy with what you bought. If you're not, here's exactly where you stand.
Our 30-day guarantee
If you're not satisfied with your book, contact us within 30 days of delivery at [caydinsujith@gmail.com] with your order number and we will refund you in full.
We don't require you to return the book, and we don't charge a restocking fee. Return shipping on a single paperback usually costs more than the book, so this is simpler for both of us.
If you're in the UK or the EU: your 14-day right to cancel
Separately from our guarantee, if you are a consumer in the United Kingdom or the European Union you have the right to cancel your order for any reason within 14 days of receiving it. You don't have to give us a reason.
To cancel, email [caydinsujith@gmail.com] with your order number and a clear statement that you are cancelling. You can use the model cancellation form set out in the Consumer Contracts Regulations, but you don't have to.
If you cancel:
- We refund the full price of the goods, plus the standard delivery cost we charged you (our standard delivery is free, so this is normally nil).
- We refund within 14 days of being told, using the same payment method you used, unless you agree otherwise.
- We may ask you to return the goods, and where we do, we will tell you the return address. If you have to pay to return them, we will tell you before you post.
This right is in addition to, and does not replace, our 30-day guarantee. Whichever gives you more, you get.
If you're in Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
If your order arrives damaged, faulty or wrong
Email [caydinsujith@gmail.com] within 14 days of delivery with your order number and a photo of the problem. We will send a replacement or refund you in full, at your choice. You will not pay anything, and we will not ask you to return the item first.
If your order doesn't arrive
If your order hasn't arrived within the delivery window in our Shipping Policy, contact us. If tracking shows no movement or the parcel is confirmed lost, we will reship or refund in full — your choice.
If tracking shows delivered but you don't have it, tell us within 14 days. We will investigate with the carrier and, in most cases, reship or refund.
What we can't refund
- Orders where you gave us an incorrect or incomplete delivery address and the parcel was delivered to it. We'll always try to help, but we can't guarantee recovery.
- Requests made more than 30 days after delivery, except where you have a statutory right that runs longer.
How refunds are processed
Refunds go to your original payment method. We process them within [2] business days of approving the request. Your bank or card issuer then typically takes 5–10 business days to show it on your statement — that part is outside our control.
Cancelling before dispatch
If your order hasn't shipped yet, email [EMAIL] and we'll cancel and refund it in full. Once it's shipped, use the options above.
Contact
[caydinsujith@gmail.com]